FAQ

How can I buy a gift card?

All Sercotel Hotel Group gift cards are electronic and can be purchased on this website. To purchase the gift card online, you will only need a valid credit or debit card (we accept MasterCard, Visa or American Express). If you prefer, you can also pay via Paypal. The purchasing process is very easy and is indicated step by step, so do not worry.

Is it possible to exchange a gift card for cash?

No. Gift cards cannot, in any case, be exchanged for cash.

When do gift cards expire?

Sercotel Hotel Group gift cards are valid for 36 months. It is not possible to extend the validity of any card beyond its expiration date.

Where can I use the card?

Sercotel Hotel Group gift cards are valid for all the hotels of the group. You can check the complete list of hotels at https://www.sercotelhoteles.com/hoteles/.

How can I use my gift card?

You can use it to pay for your stays at any Sercotel Hotel Group accommodation. When making a reservation on the website www.sercotelhoteles.com (or on the hotel’s own website) you will find, at the end of the purchase process, a space to enter the code of your gift card, located under the summary table of your reservation.

What is the price of the gift cards and in which currencies can they be purchased?

Sercotel Hotel Group gift cards are available in euros, with values ranging from 50€ to 200€.

Who can use a Sercotel Hotel Group gift card?

The person who has the gift card code, as long as they are over 18 years old.

Is it necessary to stay in a hotel to redeem a gift card?

No, it can also be used for other hotel services without the need to stay there.

How will the beneficiary receive their gift card?

The beneficiary will receive the gift card to their email address, as long as the person making the purchase selects this option. If you are going to give away a gift card, be sure to check the recipient’s email before completing the purchase.

How can I redeem my gift card?

If you have received a gift card from Sercotel Hotel Group, you can exchange it for a stay in our hotels. Make your reservation on the page www.sercotelhoteles.com and add the code of your gift card in the space provided for it. You will find it just below the “Reservation Summary”.

Is it necessary to redeem the full value of the gift card in a single reservation?

You can do it if you want to, but it is not necessary. If the cost of the accommodation is less than the value of the card, you can use the outstanding balance on another occasion.

What happens if I don’t receive my gift card or I lose it?

If you do not receive or lose your gift card, please contact our reservations team and we will look for a solution. You can contact us by calling at 902 14 15 15 or 93 363 63 63. If you prefer, you can contact us by email, writing to reservas@sercotel.com

Is it possible to check the value and expiration date of my gift card?

If you want to know the value of your card and its validity date, get in touch with our reservations team. You can do it by calling 902 14 15 15 or 93 363 63 63. If you prefer, you can write an email to the address reservas@sercotel.com

This post is also available in: Spanish